Refund Policy for iLife World

A delivered digital file cannot be returned, the way a song or an ebook cannot be unsent once it is in your hands. For that reason, completed digital purchases are not refundable once the file has been delivered and works. But a broken experience is always on us. If your download link never arrived, the file will not open, the file is corrupted, or you were sent the wrong title, email us and we will send a working copy or the right title, and if we cannot make it work, we will refund that purchase. [DEFAULT: Write within thirty days of purchase so we can trace the order.]

Print books and products, including Ebonyopoly, are printed and shipped by our print partners. If your item arrives damaged, printed wrong, or is simply the wrong item, email us within thirty days of delivery with a photo of what arrived, and we will replace it or refund it. That choice conversation starts with the photo, because the photo is what lets us make the print partner fix their end too. [DEFAULT: You will not be asked to ship a damaged item back.] If a package never arrives at all, email us and we will trace it with the carrier and replace or refund it once the carrier confirms it is lost.

The VIP Day is $2,400 for a four hour intensive, scheduled by email within one business day of purchase.

Rescheduling: you may reschedule your scheduled day one time at no cost if you tell us at least seven days before the scheduled date. We will offer new times by email and set the new day the same way as the first.

Cancelling: [DEFAULT: If you cancel at least seven days before your scheduled date, you receive a full refund. If you cancel inside seven days, you may move the fee to a new date one time at no cost, or take a refund of half the fee. If you do not show up and do not write, your day is treated like an unscheduled day. The fee is kept and no refund is made, and the session stays available to schedule for ninety days from the missed date. After ninety days, the purchase converts to a credit toward other products or a later VIP Day.]

If we ever have to cancel your day from our side, you choose between a new date and a full refund. That choice is always yours.

Clothing and other merchandise are made by print partners when you order. The damaged, printed wrong, or wrong item rule above covers them the same way print books are covered. [DEFAULT: Size and color choices on merchandise are final sale unless the item arrives damaged or wrong, because each piece is made for the person who ordered it.]

Approved refunds go back to the original payment method through Stripe. [DEFAULT: Stripe usually returns the money within five to ten business days after we approve it, depending on your bank.]

Email us with your order email address, what you bought, and what went wrong. A photo helps for anything physical. hello@ebonyinnovates.com 1-260-503-EBONY +1 (260) 503-2669 i-life.world